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Privacy Policy

The protection of your personal data is a central concern for us, PUTZ24 GmbH. We treat your data confidentially and in accordance with the applicable data protection provisions of Switzerland (DSG) and, to the extent applicable, the EU General Data Protection Regulation (GDPR). In the following, we inform you comprehensively about how we collect, process, and protect your data.

1. Controller (Responsible Entity)

PUTZ24 GmbH
Bundesplatz 14
6300 Zug, Switzerland

 

E-Mail: info@putz24.ch

 

For data protection inquiries, please contact us using the contact information provided above

2. Applicability of the GDPR

The GDPR applies additionally if:

  • You have your place of residence in an EU member state.
  • Your personal data is processed within the EU as part of using our services.
3. Types of Personal Data

We collect and process different types of personal data, depending on your contact with us:

  • Contact data: Name, address, phone number, e-mail address.
  • Payment data: Bank details, credit card information, billing details.
  • Contract data: Information on booked services, appointments, and agreements.
  • Usage data: Information about your interactions with our website (e.g., IP address, browser used, access time).
  • Communication data: Content of e-mails or other messages.
4. Purposes of Data Processing

We process your personal data exclusively for the following purposes:

  • Provision of our services: Processing of bookings and performance of cleaning services.
  • Customer support: Processing of inquiries and communication with you.
  • Billing and payment processing: Management of payments, invoices, and outstanding claims.
  • Improvement of our services: Analysis of usage data to optimize our platform and services.
  • Compliance with legal obligations: Storage and disclosure of data when legally required.
5. Legal Bases for Processing

Your data is processed on the following legal bases:

  • Performance of a contract: To provide the booked services.
  • Consent: For specific processing operations (e.g., newsletter).
  • Legal obligation: To comply with legal requirements.
  • Legitimate interest: To improve our offer or defend legal claims.
6. Disclosure of Data to Third Parties

Your personal data will only be shared with third parties if necessary, e.g.:

  • Service providers: Cleaners or subcontractors who execute your booking.
  • Payment providers: For processing payments.
  • IT service providers: For the provision and maintenance of our platform.
  • Authorities: In the event of a legal obligation or official request.

All third parties are contractually obligated to treat your data securely and confidentially.

7. Storage and Retention of Data

Your data will only be stored for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

  • Contract data: Retention during the contract term and in accordance with legal retention periods.
  • Communication data: Storage until final processing of the inquiry.
8. Data Security

We implement technical and organizational measures to protect your data from loss, misuse, unauthorized access, and unlawful processing, including:

  • Encryption: SSL encryption for all data transmissions.
  • Access controls: Restricted access to sensitive data to authorized employees.
  • Security updates: Regular updates of our systems.
9. Use of Cookies and Tracking Tools

Our website uses cookies to improve user-friendliness and to collect statistical data:

  • Technically necessary cookies: Enable the basic functions of the website.
  • Analysis cookies: Collect anonymized data on user behavior (e.g., with Google Analytics).
You can disable the use of cookies in your browser. For more information, please see our Cookie Policy.
10. Your Rights

You have the following rights regarding your personal data:

  • Right of access: Access to the data stored about you.
  • Right to rectification: Correction of incorrect or incomplete data.
  • Right to erasure: Removal of your data, provided no legal obligations conflict.
  • Right to restriction of processing: Limitation of data processing under certain conditions.
  • Right to data portability: Transmission of your data in a structured, machine-readable format.
  • Right to object: Against the processing of your data based on legitimate interest.

To exercise your rights, please contact info@putz24.ch.

11. Amendments to the Privacy Policy

We reserve the right to update this privacy policy to adapt it to legal or technical changes. The current version can always be found on our website.

12. Contact for Data Protection Inquiries

If you have any questions or concerns about data protection, you can reach us as follows:

 

PUTZ24 GmbH
Bundesplatz 14
6300 Zug, Switzerland

 

E-Mail: info@putz24.ch

More information? Contact us